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Questions, comments, concerns? We'd love to hear from you!

Get in touch with our team

If you have questions regarding your purchase, pls do have a look at our FAQ below for some common queries and their resolutions prior to raising a support request.

    Frequently asked questions

    If you have further queries, do contact us by writing to us.

    I cannot find the PRO addons when I activate the PRO version.

    Please make sure you deactivate the free version of Addons for WPBakery Page Builder plugin before you activate the premium version.

    How do I get access to your support portal?
    Do fill up the contact form above and hit the 'Send' button to send us an email regarding any queries you may have related to our product or its setup. A new support request is automatically created upon receipt of the email on our side and a confirmation email will be sent to you immediately from the portal regarding the ticket created. All support requests will be attended to within 24 hours on work days.
    How do I disable an addon that I do not need?

    In the WordPress admin, navigate to 'WPBakery Addons->Settings' window and open the 'Elements' tab. You should find options to deactivate the plugin addons here.

    How do obtain and install updates for the plugin?

    Activate your license in WPBakery Addons->Settings page in WordPress admin. You will then be able to receive updates automatically in the Plugins page. The plugin can then be updated to the latest version by just clicking the the auto-update link seen in the Plugins page.

    Where can I find the plugin documentation?

    You can find the detailed plugin documentation in 'WPBakery Addons->Documentation' window of WordPress admin.

    When can I hope to hear back from you?

    We usually reply to all queries within 24 hours. Replies can get delayed during weekends.

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